2nd Level Application Support Technician

| Contract

Post Date: 08/18/2018 Job ID: Req-7450 Industry: Technical Support

About the Job

Smart Solutions has a great opportunity for a recent college grad with IT skills as a 2nd Level Application Support Technician to join our team in Madison, WI! This position is a high-volume triage intensive support role.


What You Will Be Doing
  • Provide second level support for claim center applications
  • Monitor and interpret the Error Queue and Workflow Failure monitoring and correction.
  • Run weekly metrics reports to track tickets.


What You Need for this Position

  • Excellent customer service skills

  • Excellent communication skills

  • Ability to quickly understand technical concepts and enjoy problem-solving

  • Able to learn Gosu fundamentals

  • Strong organizational skills

  • Experience supporting a complex vendor or custom applications

  • Experience with one or several of the following preferred:

    • Gosu

    • GuideWire Claim Center

    • Microsoft Office/Outlook

    • PC Support

    • Windows 7

    • Windows Active Directory

    • Hardware troubleshooting

    • Technical Support (1st level)

    • Remote Assistance

    • CA Service Desk


Smart Solutions, Inc. Is an equal opportunity employer functioning under an Affirmative Action Plan. U.S. Citizens and those authorized to work in the U.S. Are encouraged to apply. We are unable to sponsor at this time.

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